The ownership of the website, https://toffandtrapps.com/es is held by Horizonte Galego, S.L.,with C.I.F. number B-84521509 and registered office at Rua do Cancelo, 16 - 27.880, Burela (Lugo), and e-mailtoffandtrapps@toffandtrapps.com.

The present General Conditions of Sale (from now on "the Conditions") will be applicable between the company Horizonte Galego, S.L.(hereinafter “Toff & Trapp´s”), and any person who makes a purchase or sale through the website https://toffandtrapps.com/es (hereinafter "the User"), collectively referred to as "the parties".

The parties agree that their relations shall be governed exclusively by these Conditions, which are accessible on the https://toffandtrapps.com/eswebsite, and must in all cases be previously accepted by the User. If the User does not agree to all of the above, he/she should not use this website.

In the event that Toff & Trapp's modifies these conditions, the conditions to be applied to each User shall always be those accepted by him/her at the time of purchase.

The User, prior to contracting and in any case during the purchase process, may access, file and print these Conditions for consultation. These Conditions will be available in Spanish and English. In addition, before accessing, browsing and using this website, the user must have read the Legal Notice, the Cookie Policy and the Privacy Policy of the website.

A efectos de estas condiciones se entiende que la actividad que Toff & Trapp´s desarrollada a través del sitio web comprende: La fabricación y comercialización de ropa y complementos de moda.

For the purposes of these conditions it is understood that the activity that Toff & Trapp's carries out through the website comprises:

The manufacture and marketing of fashion clothing and accessories.

PURCHASE PROCEDURE:

The user must have legal capacity to make the purchase on the website.

The purchase and sale through https://toffandtrapps.com/es, is only available for addresses in Spain and Europe. This purchase process is carried out by following the steps described below:

  1. Go to https://toffandtrapps.com/es and connect to the shop; there are several possibilities to find the articles:

      • Browse through the shop,

      • Use the search engine by entering the name of the product.

    Once you have found the product you want to buy, click on the product photo to get more detailed information about it. Then there is the possibility of:

      • "Add to cart": If the user wishes to purchase that product or continue to purchase new products by clicking on the button "continue shopping" where you can check that the product has been added to your basket and you can continue browsing for the purchase of new products. If, on the other hand, the user does not wish to make any further purchases, he can click on the "process order" button to complete the purchase procedure and make payment for the desired product.

      • Add to Wish List": Where you can save the products you want to buy later or share them with your friends.
  2. Basket: The products added can be viewed at any time, as well as being able to modify the quantities or delete those items that are not desired. In case you want to finish the purchase you must click on the button "process order".

  3. User identification: There are two possibilities to carry out the order through the web:

    • If you are a new user: You must click on the button "create one here" where the user will be redirected to a registration form, which must be filled in with the data requested. Once completed you must accept the general conditions and privacy policy and save. If the procedure has been carried out correctly, you will receive an email confirming your registration.

    • If you are a registered user: You will only have to enter your e-mail and password and click on the "Login" button.

  4. Delivery method: We ship all over Spain and Europe, where the delivery time is four working days (weekends are not counted). The user will be able to track his or her shipment at any time, once he or she has left the premises.
    The orders received before 15:30 (peninsular time) will be processed on the same day. Orders received after this time will be processed the next day. Shipping costs will be free for shipments within the peninsula, (except the islands). International shipments will have a shipping cost that will vary depending on the country that placed the order. These shipping costs will be available at checkout.

  5. Validate order and make payment: There is the possibility of making the purchase process without registering on the website. In this way, if the user does not wish to register once the products that he wishes to acquire have been selected, he will have to click on the button "process order" where he will be directed to a form, which will have to be filled in with the data requested to complete the purchase process. Once the forms are completed, you must choose the shipping method and finally the payment method. There are the following payment methods

    • Virtual POS: accepts payment by credit or debit card.

    • Paypal

    Please note: Credit card fraud is a crime and Toff & Trapp's will prosecute anyone who makes a fraudulent transaction through the online store.

  6. Changes and returns: As long as the terms and conditions of return are respected, any product purchased on our website https://toffandtrapps.com/es can be returned. For the return of the order the user must fill in the form of right of withdrawal formulario de derecho de desistimiento and send it to the email address toffandtrapps@toffandtrapps.com.Toff & Trapp's will contact you to inform you of the nearest Access Point and the process to be followed for the return.The user can return any product purchased at its original price within 14 calendar days,from the day the product is received. After this period, the user will have up to 30 days from receiving the order to return the product in exchange for a coupon for the value of the returned product(s). In any case, returns will only be accepted if the following requirements are met:

      • The product label is kept as it was sent, without damage or alterations.

      • The product has no stain or damage from the time of receipt by the customer.

      • The product has not been used or damaged by the customer

      • The product must be returned in its original packaging, with everything inside at the time of shipment.

    Once the right of withdrawal has been validly exercised, Toff&Trapp's is obliged to return the sums paid by the consumer by the same means of payment used, unless it is expressly agreed between the parties to use another means.

    The costs of returning the products shall be borne by Toff&Trapp's throughout Spain with the exception of the islands. For shipments to the rest of Europe the user shall bear the costs of returning the product.

    Toff&Trapp's reserves the right not to pay the costs of return shipping if abusive practices are detected on the part of the customer (continuous returns of the same product or other practices contemplated outside the normal operation of an online store).

THE PRODUCTS:

Toff&Trapp's tries to reflect, as accurately as possible, the aesthetic characteristics of the products, although the user must take into account that there may be slight differences; for this reason, the user will have the possibility of withdrawing from the sale following the instructions specified in the section on changes and returns.

THE PRICES:

The prices set on the website https://toffandtrapps.com/es are indicated in euros including VAT in each of them. Prices are shown excluding shipping costs.

The Retail Price of the article will always be indicated at the time the user has completed the shopping basket, and the user will be informed of the final price of his purchase before validating the payment. Prices may change at any time, but any changes will not affect orders or purchases for which the user has already received an order confirmation.

Purchases destined for any of the territories of the Canary Islands, Ceuta, Melilla, or the rest of Europe, regardless of the billing address, will be exempt from VAT, in accordance with current regulations in this area.

The user will be informed of the final price of his purchase, including transport, before validating the payment.

AVAILABILITY:

All purchase orders received through https://toffandtrapps.com/es, are subject to product availability.

If there are any difficulties in supplying the products or if they are not in stock, Toff&Trapp's, undertakes to contact the user and to refund any amount that may have been paid by way of payment.

TECHNICAL MEANS TO CORRECT ERRORS:

At any time before making the purchase, the user can modify or update their data both their delivery address, as well as their billing address.

In addition, in any case, the user, before making "click", has access to modify or eliminate the chosen product, as well as change the amount and enter the code of the discount vouchers to make them effective.

VALIDITY OF GENERAL CONDITIONS

If one or more of the provisions of these general conditions of sale are declared null and void by virtue of the application of a law, regulation or following a final judicial or administrative decision, the remaining provisions shall retain their validity and scope.

The fact that one of the parties has not required the application of a clause in any of these conditions on a permanent or temporary basis shall in no way be deemed to constitute a waiver of such clause.

APPLICABLE LAW

These general conditions of sale are subject to Spanish legislation.

The European Commission provides an online platform for out-of-court settlement of disputes which is available at the following link, ec.europa.eu/consumers/odr and through which consumers can submit their complaints.


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